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| AASF FAQ |
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Australian Academy of Sport and Fitness has surveyed its agents and each campus student body and has found the following question were of concern prior to enrolling:
Handling complaints and appeals
Complaints arise when a client is not satisfied with an aspect of your services and requests action to be taken to resolve the matter. Appeals arise when a client is not satisfied with a decision that you have made. Appeals can relate to assessment decisions but they can also relate to other decisions, such as a decision to exclude a learner from a program.
If they are not satisfied with the outcomes of these processes they should be referred to the state or territory registering body or the National Training Complaints Hotline, telephone: 1800 000 674.
Your clients will feel confident that they are being treated fairly when:
• they are clearly informed in a timely way about how to complain or appeal
• they have an opportunity to present their case
• they have access to an independent arbiter if this is needed
• they are clearly informed of the outcomes of the complaint or appeal
• complaints and appeals are resolved within realistic and fair timelines.
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| How hard is it to get started? |
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| There are academic pre-requisite for entry to AASF, however each application will be assessed for candidate suitability and English ability. To attend the academy you may have to a have sufficient English language standard, the following are minimal levels which will give direct entry; IELTS (Score) = 5.5, an Australian English College Pass = Upper Intermediate. |
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| What happens if I need medical help? |
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Australian Government regulations require all International Students to have health insurance cover. Australian Academy of Sport and Fitness can organise this for you with Medibank Private. A student visa will not be granted by an Australian diplomatic mission until this is paid. The cost for twelve months cover is approximately $358.00. AASF will organise health cover on the student’s behalf upon receipt of payment.
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| What should I do when I get there? |
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Students are advised to arrive in Sydney at least 1 week before they intend to commence study, to settle into their accommodation and become familiar with their surroundings.
Your course start date will be emailed to you prior to your commencement date to confirm your staus. |
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| What to Bring? |
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- a valid passport
- your Student Visa and entry permit
- your letter of offer from AASF
- a copy of your Confirmation of Enrolment
- the receipt of your tuition payment
- certified copies of your academic qualifications
- a copy of student handbook
- some form of photo identification such as a driver’s license
- optical and medical prescriptions
- evidence of sufficient funds to support yourself during your study, for example a scholarship offer or bank statement
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| What other costs will there be? |
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- Bring enough funds to cover initial expenses, such as accommodation (rent, bond, utilities, and furnishings), study materials, personal effects, food and transport. You will probably need at least AUD $500 in cash and AUD $1,000 in travellers’ cheques. There are currency exchange facilities at Sydney airport.
- We suggest you open an account at a local bank on your arrivial.
- All international credit cards are accepted in Australia
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